Privacy Policy

This Privacy Policy explains how Car Care 24 (“we”) collects and uses personal data when you use our website, place an order, or contact support. We process data in line with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian law.

1. Data we collect

• Identity and contact: name, email, mobile number, shipping and billing address, PIN code.
• Order data: products, quantities, amounts in INR, COD or Razorpay method, order IDs.
• Payment metadata: Razorpay payment ID, order ID, and status. We do not store full card numbers or UPI PINs.
• Technical data: IP address, device/browser type, pages viewed, and cookies needed to run the cart.
• Support messages you send to mail@carcare24.shop or mail@carcare24.shop.

2. How we use data

• To take, confirm, ship, and support orders (including COD verification calls).
• To process online payments through Razorpay and detect fraud.
• To send order updates. Marketing emails are sent only with your consent, and you can opt out.
• To improve the store, prevent abuse, and meet tax, accounting, and legal duties.

3. Sharing

We share data only as needed with:

• Razorpay for online checkout and settlement.
• Logistics partners for delivery and returns pickup.
• Hosting, email, and analytics providers under contract.
• Authorities when required by law.

We do not sell your personal data.

4. Cookies

We use essential cookies and local storage for the cart and checkout address. You can block cookies in your browser; the store may not function fully without them. Checkout does not require a login.

5. Retention

Order and invoice records are kept as required under Indian tax and company law (typically eight years for books of account). Support tickets are kept as long as needed to resolve the issue and handle disputes.

6. Your rights

Subject to the DPDP Act, you may request access, correction, or erasure of your personal data, or withdraw consent for optional processing. Write to mail@carcare24.shop with the subject “Privacy request”. We may need to verify your identity. You may also complain to the Data Protection Board of India.

7. Children

The store is not directed at children under 18. We do not knowingly collect their data.

8. Security

We use HTTPS, access controls, and Razorpay’s PCI-compliant checkout for cards and UPI. No method of transmission is completely secure.

9. Contact

Privacy queries: mail@carcare24.shop
Koothradan HO Mampatta Karuvarakundu, PO Tharis Malappuram District, Kerala 676523 India
See also our Terms and Refund Policy.