Return Policy

We want you to be satisfied with every wash, polish, and tool. This policy explains when you can return a product purchased on carcare24.shop. Refunds after an approved return follow our Refund Policy.

1. Return window

You may request a return within 7 days of delivery for unused, unopened items in original packaging with all seals, labels, and accessories intact. The delivery date on the courier receipt or order page is the start of this window.

2. What can be returned

• Sealed liquids and compounds (shampoo, polish, wax, sprays) if the safety seal is unbroken.
• Unopened cloth packs, kits, pumps, and vacuums with all parts present.
• Wrong item, damaged box, or manufacturing defect — report with photos within 48 hours of delivery.

3. What cannot be returned

• Opened or used chemicals, dressings, or compounds (except a proven defect or wrong item).
• Products damaged by misuse, incorrect dilution, or storage in heat or sun.
• Free gifts, testers, or items marked “final sale”.
• Orders refused at the door without a valid damage or mismatch reason (shipping may be charged).

4. How to start a return

1. Email mail@carcare24.shop with your order ID, product name, reason, and photos of the item and packaging.
2. Wait for a return authorisation (RMA) and pickup or drop-off instructions.
3. Pack the product as received. Returns without an RMA may be refused.

5. Inspection

We inspect returns within 3–5 business days of receipt. If the item is not in returnable condition, we will notify you and may ship it back at your cost or offer a partial credit.

6. Exchanges

We can exchange size/pack (for example 500ml to 1L) if stock allows. Price differences are collected or refunded in INR.

7. COD returns

If you paid cash on delivery, approved refunds are paid to the UPI ID or Indian bank account you provide. We never send cash with the courier for refunds.

Questions: mail@carcare24.shop · +91 95391 32630. Also read Shipping and Terms.