Cancellation & Refund Policy

This Cancellation & Refund Policy applies to purchases from Car Care 24 in Indian Rupees. It should be read with our Return Policy and Terms & Conditions.

1. Cancellation

• You may cancel a prepaid or COD order by emailing mail@carcare24.shop before the order is dispatched.
• Prepaid Razorpay orders cancelled before dispatch are refunded in full to the original payment method.
• COD orders cancelled before dispatch are not charged.
• Once an order is with the courier, cancellation follows the Return Policy after delivery, or a failed-delivery process in the Shipping Policy.
• We may cancel an order for stock, PIN-code, pricing, or fraud reasons. Any amount already paid is refunded in full.

2. When we refund

• An approved return that passes inspection.
• Cancelled prepaid orders that we have not shipped.
• Items we cannot fulfil after payment (out of stock, undeliverable PIN, or listing error).
• Duplicate Razorpay charges or captured payments where the order failed on our side.
• Damaged or wrong products if you choose a refund instead of a replacement.

3. Online payments (Razorpay)

Refunds for UPI, cards, netbanking, and wallets are initiated to the original payment instrument through Razorpay. After we trigger the refund:

• UPI: typically 1–3 business days.
• Debit/credit cards and netbanking: typically 5–7 business days, depending on your bank.

The settlement timeline after Razorpay processes the refund is controlled by your bank. The refund description will reference Car Care 24 or Razorpay.

4. Cash on delivery

COD orders have no prepaid capture. If a COD order is cancelled before dispatch, nothing is charged. After delivery, an approved return is refunded by UPI or NEFT to the account details you share with support. Allow 5–7 business days after we receive and clear the return.

5. Shipping charges

If the return is due to our error (wrong, defective, or damaged item), we refund product price and original shipping. If you return a change-of-mind unused item, outbound shipping may be deducted unless the order qualified for free shipping and we waive it as a goodwill gesture.

6. Partial refunds

Multi-item orders can be refunded line by line. Kit contents that are opened or missing parts may be refunded only for the unused components, at our reasonable assessment.

7. Chargebacks

Please contact mail@carcare24.shop before raising a bank dispute. If a chargeback is filed, we will share order, delivery, and Razorpay records with the payment partner.

8. How to request a refund

Email mail@carcare24.shop with order ID, payment ID (if online), and reason. We acknowledge requests within 2 business days.