Shipping Policy

Car Care 24 ships across India. This policy covers delivery timelines, fees, and what happens if a parcel cannot be delivered.

1. Serviceable areas

We ship to most Indian PIN codes. Remote, military, or restricted areas may be limited to prepaid (Razorpay) orders or may be declined at checkout. If your PIN is unserviceable after you pay, we will refund you in full.

2. Charges

• Standard shipping: ₹79 per order.
• Free standard shipping on prepaid and COD orders of ₹999 or more.
• All fees are shown in INR before you pay. There are no hidden checkout charges.

3. Processing and delivery

• Orders placed before 6:00 PM IST on a business day usually dispatch within 1 business day.
• Metro cities: typically 2–5 business days after dispatch.
• Rest of India: typically 4–8 business days after dispatch.
• Sundays and public holidays are not counted as business days for dispatch.

These are estimates, not guarantees. Courier delays due to weather, strikes, or incorrect addresses are outside our control.

4. Tracking

When your order ships we send a tracking link to your email and SMS where available. You can also open Order status on this device.

5. Failed delivery

Please keep your phone reachable. If the courier cannot deliver after reasonable attempts, the parcel returns to us. We will contact you to reship (extra shipping may apply) or refund as per the Refund Policy.

6. Inspection at door

Please check the outer carton before signing. If the box is crushed or wet, refuse the delivery and email photos to mail@carcare24.shop the same day so we can raise a claim.

7. Contact

mail@carcare24.shop · +91 95391 32630 · Open 24 hours, 7 days a week